Were Here to Help

If you need assistance planning a trip on The Bus, or if you have any questions about Dial-A-Ride, please call 209-384-3111 or 1-800-345-3111 (toll free) and we will be happy to help you. You can also contact us via email at

For Fixed Route information please call 209-725-3813 or 209-385-7600. You can also contact us via email at

If you have any concerns, or suggestions regarding The Bus, please call The Bus Transit Supervisor at 209-724-0530 or the Merced County Transportation Manager at 209-385-7600. You can also contact us via email at

For assistance in Hmong and Lao call (209) 385-7600. Do you need a Spanish speaking dispatcher or receptionist to help you use The Bus? Please call our dispatchers at 209-384-3111 or 1-800-345-3111. You may also call (or visit) our Transpo Center receptionist at 209-725-3813 for assistance in Spanish. You can also contact us via email at

Or Write to:

Merced Transit Customer Service
880 Thornton Road
Merced, CA  95340

Compliments: We'd love to have them in writing so we can pass them on to the appropriate person and/or department.

Complaints: In order to address your complaint as thoroughly as possible, please supply as many specifics as you can, including the Bus and/or route number, the day and time the event occurred, the location nearest where the event took place, and which stop the Bus was heading toward when the event happened.

You can also contact us via email at